Shipping policy
Last updated: October 8, 2026
Thank you for shopping with DOTLESS.
This Shipping Policy explains how orders placed through getdotless.com are processed, shipped, tracked, and delivered.
By placing an order with DOTLESS, you agree to the terms described in this Shipping Policy.
Order Processing
Once your order is successfully placed, you will receive an order confirmation at the email address provided during checkout.
Orders are processed for fulfillment as quickly as reasonably possible.
Processing times may vary depending on:
- Order volume
- Product availability
- Fulfillment location
- Weekends or holidays
- Address verification
- Fraud-prevention or payment verification
- Other operational circumstances
If a specific processing or shipping timeframe is displayed on the product page, at checkout, or in your order confirmation, that timeframe applies to your order.
Business days generally exclude weekends and applicable public holidays.
Estimated Delivery Times
Our estimated delivery time is 7–14 business days after the order has been shipped.
Business days generally exclude weekends and applicable public holidays.
Delivery times may vary depending on:
- Destination
- Shipping carrier
- Fulfillment location
- Customs processing
- Local delivery conditions
- Peak shopping periods
The 7–14 business day timeframe is an estimate and not a guaranteed delivery date unless we expressly state otherwise.
We work to ensure that the delivery estimates we provide are reasonable and based on the information available to us.
If an order cannot be shipped or delivered within the timeframe required by applicable law, we will provide any notice, cancellation option, or refund required by law.
Shipping Costs
Available shipping methods and any applicable shipping charges will be displayed at checkout before you complete your purchase.
From time to time, DOTLESS may offer:
- Free shipping
- Promotional shipping rates
- Discounted shipping
- Other shipping promotions
Any applicable conditions will be disclosed with the promotion.
Fulfillment Locations
DOTLESS works with third-party warehouses, logistics providers, and private fulfillment partners to process and ship orders.
For this reason, orders may be fulfilled from different locations depending on product availability, destination, and logistics requirements.
The address or country shown on a shipping label, tracking page, or package does not necessarily represent DOTLESS's business location.
An order may also be transferred between logistics providers during its journey.
Multiple Packages
In some cases, products from the same order may be shipped separately.
If your order is divided into multiple shipments, you may receive:
- More than one tracking number
- Packages on different dates
- Packages from different fulfillment locations
You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments, unless additional charges were clearly disclosed to you before purchase.
Tracking Information
When tracking information is available, we will provide it by email or through the order-tracking options available on our website.
Please allow time after receiving your tracking number for the carrier's system to update.
A tracking number may occasionally be created before the carrier physically scans the package. This can result in tracking information temporarily showing little or no movement.
Shipping Delays
Although we work with our fulfillment and shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur.
Possible causes include:
- Carrier disruptions
- Severe weather
- Customs processing
- High-volume shopping periods
- Transportation disruptions
- Public holidays
- Incorrect or incomplete addresses
- Security inspections
- Government restrictions
- Events outside our reasonable control
If your order experiences a significant delay, please contact us at:
We will review the available tracking and fulfillment information and assist you.
Where applicable law gives you cancellation or refund rights because an order cannot be shipped within the promised timeframe, those rights will not be limited by this policy.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please carefully review:
- Street address
- Apartment or unit number
- City
- State or province
- Postal or ZIP code
- Country
- Contact information
If you notice an error after placing your order, contact us immediately at:
We will make reasonable efforts to update the address before fulfillment begins, but we cannot guarantee that shipping information can be changed after an order has entered fulfillment or has been shipped.
Undeliverable or Returned Packages
A shipment may be returned or deemed undeliverable because of circumstances such as:
- Incorrect or incomplete address
- Failed delivery attempts
- Failure to collect the shipment
- Refusal of delivery
- Other carrier-related delivery issues
If your order is returned to our fulfillment network, please contact:
We will review the circumstances and advise you of the available options.
Any reshipping charges or refund adjustments will be determined based on the reason the shipment was returned and applicable law.
We will not impose charges resulting from an error caused by DOTLESS or our fulfillment partners where prohibited by law.
Lost Packages
If tracking information indicates that your package may have been lost in transit, contact us at:
Please include:
- Your order number
- Name
- Email address used for the order
- Any relevant tracking information
We will review the shipment and, where appropriate, contact the carrier or fulfillment provider.
Depending on the outcome of the investigation, the available resolution may include a replacement or refund.
Packages Marked as Delivered
If your tracking information shows that an order was delivered but you cannot locate the package, we recommend first:
- Checking around the delivery location
- Checking with other household members
- Checking with neighbors or building staff where appropriate
- Reviewing the carrier's delivery information
- Allowing a short period of time in case the carrier updated the status before completing delivery
If the package still cannot be located, contact:
We will review the situation and available carrier information.
A package being marked “delivered” does not automatically eliminate any rights you may have under applicable law.
Damaged Packages or Products
If your order arrives damaged or the product appears to have been damaged during shipment, contact us as soon as possible at:
Please include your order number and, when reasonably requested, photographs or video showing:
- The product
- The packaging
- The shipping label
- The visible damage
We will review the issue and provide an appropriate resolution in accordance with our Refund & Return Policy.
Please keep the packaging and product until the issue has been reviewed.
Wrong or Missing Items
If you receive:
- The wrong product
- An incomplete order
- A shipment missing essential components
please contact us at:
Include your order number and a description of the issue.
We may request photographs to help verify the contents of the package.
If we determine that a fulfillment error occurred, we will provide an appropriate resolution at no additional cost to you.
International Shipping
DOTLESS may offer shipping to international destinations that are available during checkout.
International orders may require additional transit time due to:
- Customs clearance
- Local postal systems
- Import inspections
- International transportation
- Other destination-country procedures
The availability of shipping to a particular country may change at any time.
If your destination is not available during checkout, we may not currently offer shipping to that location.
Customs, Duties, and Import Taxes
International shipments may be subject to customs duties, import taxes, brokerage fees, handling charges, or other government-imposed charges.
Whether these charges apply depends on factors such as:
- Destination country
- Product value
- Country of origin
- Shipping method
- Applicable customs rules
Unless the checkout clearly states that duties and import charges are included, the recipient may be responsible for charges imposed by local customs authorities or carriers.
For example, the Canada Border Services Agency states that products purchased online and imported into Canada may be subject to duties, GST/HST/PST, and potentially courier or customs-processing fees depending on the shipment. Agencia Fronteriza Canadá
DOTLESS does not control charges independently imposed by customs authorities or third-party customs brokers.
We will accurately declare shipments as required by applicable customs laws.
Customs Delays
International packages may occasionally be held for customs inspection.
Customs processing times are outside our direct control.
A customs delay does not necessarily mean that the package is lost.
If additional information is required from you by the carrier or customs authority, completing the request promptly may help prevent further delay.
Refused International Shipments
If you refuse an international shipment because of customs charges, duties, taxes, or other import costs that were properly disclosed as the customer's responsibility, the package may be returned to a fulfillment location.
Any refund will be handled according to the circumstances, our Refund & Return Policy, and applicable law.
Actual non-refundable carrier or return costs may be deducted where legally permitted and where those conditions were properly disclosed.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as quickly as possible:
We will attempt to accommodate your request.
However, because orders may move into fulfillment quickly, we cannot guarantee cancellation or modification after fulfillment has begun.
Once an order has shipped, changes to the shipping address are generally outside our control.
If the shipment can no longer be cancelled, our applicable return procedures will apply after delivery.
Fraud and Order Verification
For security reasons, some orders may require additional verification before shipment.
We may temporarily hold an order while verifying:
- Payment authorization
- Billing information
- Shipping information
- Unusual order activity
If we cannot reasonably verify an order, we may cancel it and issue an appropriate refund.
Returns
Shipping an item back to DOTLESS is governed by our separate Refund & Return Policy.
Do not return a product to:
- The address printed on the original package
- The carrier's address
- A warehouse you locate independently
- Any other address that DOTLESS has not provided specifically for your approved return
Because DOTLESS works with multiple fulfillment locations, the correct return destination may vary by order.
Always contact:
before sending a return.
Once an eligible return is approved, we will provide the applicable return instructions.
Limitation Regarding Carrier Events
DOTLESS works with independent shipping carriers and logistics providers.
We cannot prevent every delay, transportation disruption, weather event, customs inspection, or other carrier-related event.
However, nothing in this policy is intended to eliminate or reduce a consumer right or remedy that cannot legally be waived.
We will make reasonable efforts to assist customers when a shipping issue occurs.
Changes to This Shipping Policy
We may update this Shipping Policy periodically to reflect:
- Changes in shipping providers
- Fulfillment operations
- Available destinations
- Business practices
- Legal requirements
The current version will be published on this page and identified by the “Last updated” date above.
Changes will not retroactively eliminate rights that have already accrued where prohibited by law.
Contact Us
For shipping questions, tracking concerns, delivery problems, or order assistance, contact:
DOTLESS Customer Support
support@getdotless.com