Refund policy
Refund & Return Policy
Last updated: October 8, 2026
At DOTLESS, we want you to feel confident with your purchase. We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
30-Day Return Policy
To be eligible for a return:
- Your return request must be submitted within 30 days of delivery.
- The product must have been purchased directly from getdotless.com.
- The product may be opened and reasonably tested for its intended purpose.
- The product must not be damaged as a result of misuse, neglect, modification, improper handling, or use that is inconsistent with the product instructions.
- All original accessories and components included with the order should be returned.
- You must provide your order number, the email address used to place the order, or other valid proof of purchase.
Original packaging is strongly recommended whenever available, but reasonable testing of the product does not automatically make it ineligible for return.
Because DOTLESS is a personal-care device, any product that has been used must be properly cleaned before being returned.
How to Start a Return
To request a return, contact us at:
Please include:
- Your full name
- Order number
- Email address used for the order
- Reason for the return
Photos or video may be requested when necessary to evaluate damaged, defective, or incorrect products.
Once your return request has been reviewed and approved, we will provide you with the correct return address and return instructions for your specific order.
The return destination may vary depending on the order, product, and fulfillment location.
Do not return your order to the address shown on the original shipping package unless we specifically instruct you to do so.
Please do not send any product back before receiving return instructions from DOTLESS. Unauthorized returns may experience significant processing delays.
Once return instructions are provided, the returned item should be handed to the applicable shipping carrier within 14 days, unless otherwise agreed with our customer support team.
Return Shipping Costs
For returns due to a change of mind, personal preference, or dissatisfaction with the product, the customer is responsible for the cost of return shipping unless we expressly state otherwise.
If DOTLESS provides a prepaid return shipping label for your convenience, the cost of that label may be deducted from your refund. If this applies, we will disclose the amount before you send the product back.
If you received a product that is:
- Defective
- Damaged upon arrival
- Incorrect
- Missing essential components due to a fulfillment error
please contact us at support@getdotless.com.
If we confirm that the issue qualifies, DOTLESS will provide an appropriate resolution, which may include a replacement, refund, or prepaid return shipping instructions at no additional cost to you.
Damaged, Defective, or Incorrect Orders
Please inspect your order as soon as possible after delivery.
If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at:
Include your order number and a description of the problem. We may request photos or video so we can evaluate the issue and provide the appropriate solution.
Please do not discard the product, packaging, or included accessories until the issue has been resolved.
Non-Returnable Items
The following are not eligible for return under our voluntary 30-day return policy:
- Gift cards
- Products clearly identified as Final Sale before purchase
- Products intentionally or materially damaged by the customer
- Products that have been modified or altered
- Products damaged through improper use or failure to follow product instructions
- Products returned with essential parts or accessories missing, where the missing items materially affect the product's condition or value
Products purchased using a promotional code, discount, or during a regular sale remain eligible for our 30-day return policy unless they were clearly identified as Final Sale before purchase.
This policy does not limit any non-waivable rights you may have under applicable consumer protection laws.
Used Products
DOTLESS devices may be opened and reasonably tested during the 30-day return period.
Reasonable testing means using the device as intended and according to the provided instructions.
Normal testing will not by itself disqualify a return.
However, products may not qualify for a full refund if they have been materially damaged through misuse, abuse, modification, neglect, or improper handling, to the extent permitted by applicable law.
For hygiene and safety reasons, please clean the device before returning it.
Exchanges
We do not currently process direct product exchanges.
If you would like another product, color, model, or replacement that does not qualify as a defective-item replacement, please request a return for your original order and place a new order separately.
Refunds
Once we receive your return, we will inspect it and notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method within 7 business days.
Please note that your bank, credit card company, payment provider, or financial institution may require additional time to process and post the refund to your account.
The time it takes for the refunded amount to appear in your account is outside DOTLESS's control once the refund has been issued.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact:
Original Shipping Charges
For returns based on a change of mind, preference, or dissatisfaction, original shipping charges, if any, are generally non-refundable, except where required by applicable law.
If your return is caused by an error by DOTLESS or a qualifying defective, damaged, or incorrect product, we will provide the appropriate remedy and cover applicable shipping costs when required.
Refused or Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order is returned to us or our fulfillment partner because of an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to collect the package, please contact support@getdotless.com.
Any refund or reshipment will be evaluated based on the circumstances of the order and applicable shipping costs.
Nothing in this section limits rights provided by applicable law.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible at:
We will try to accommodate your request, but orders may be processed quickly and we cannot guarantee that an order can be changed or cancelled once fulfillment has begun.
If an order has already shipped, our standard return policy will apply.
For U.S. internet orders, you should also make sure the delivery estimates you advertise are realistic. The FTC's Mail, Internet, or Telephone Order Merchandise Rule generally requires sellers to have a reasonable basis for the shipping time they advertise; if no shipping time is stated, the general rule uses 30 days, and delays can trigger notification, consent, cancellation, and refund obligations. Federal Trade Commission
International Customers
If we sell or ship products to a jurisdiction that provides consumers with mandatory cancellation, refund, return, warranty, or other consumer rights, those rights will apply where required by law.
Nothing in this policy is intended to waive rights that cannot legally be waived.
Contact Us
If you have questions about a return, refund, damaged product, or your eligibility under this policy, please contact:
DOTLESS Customer Support
support@getdotless.com